Terms of service

SCENTÉ LLC Terms of Service

Effective Date: [Month Day, Year]

Welcome to SCENTÉ LLC("SCENTÉ," "we," "our," or "us"). By accessing or purchasing from www.scenteusa.com, you agree to these Terms of Service. If you do not agree, please do not use our website.

1. Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to use this website or make a purchase.

2. Products

SCENTÉ specializes in authentic designer and Arabic fragrances.

We make every effort to accurately display product descriptions, images, and pricing. Because monitor settings vary, actual product colors and packaging may differ slightly.

Product availability is subject to change without notice.

3. Authenticity Guarantee

SCENTÉ sells only authentic fragrances sourced from trusted suppliers.

We do not knowingly sell counterfeit or imitation products.

4. Pricing

All prices are listed in U.S. Dollars (USD).

Prices may change at any time without prior notice.

We reserve the right to correct pricing errors before or after an order is placed.

If an order is affected by a pricing error, we will contact you before processing the order.

5. Orders

We reserve the right to:

Refuse any order.
Cancel any order.
Limit quantities purchased.
Request additional verification before shipping.

Orders may be canceled if fraud or unauthorized activity is suspected.

6. Payment

We accept approved payment methods available during checkout, including major credit cards and digital payment options supported by Shopify.

Payment must be successfully authorized before an order is processed.

7. Shipping

Shipping times are estimates only.

SCENTÉ LLC is not responsible for delays caused by:

Shipping carriers
Weather
Natural disasters
Holidays
Incorrect shipping addresses provided by the customer

Risk of loss transfers to the customer once the package is accepted by the shipping carrier.

8. Local Delivery

Where available, local delivery may be offered for eligible ZIP codes.

Customers must provide accurate delivery information.

If no one is available to receive the package, additional delivery attempts or fees may apply.

9. Returns and Refunds

Please refer to our Return Policy for complete details.

For health and safety reasons, opened or used fragrances cannot be returned unless they arrived damaged, defective, or incorrect.

10. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Order number
Photos of the product
Photos of the packaging

We will work with you to resolve the issue promptly.

11. Intellectual Property

All content on this website, including:

Logo
Graphics
Product photography created by SCENTÉ
Website design
Text
Branding

is the property of SCENTÉ LLC and may not be copied or used without written permission.

Brand names such as Dior, Chanel, Yves Saint Laurent, Carolina Herrera, and others remain the property of their respective owners. Their use on our website is solely to identify authentic products offered for sale.

12. User Conduct

You agree not to:

Violate any applicable laws.
Attempt to interfere with website security.
Submit false information.
Engage in fraudulent purchases.
Upload malicious software or harmful content.

13. Limitation of Liability

To the fullest extent permitted by law, SCENTÉ shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.