SCENTÉ Shipping Policy

Effective Date: 07/20/2026

At SCENTÉ, we are committed to delivering your authentic fragrances quickly, safely, and securely. Please review our shipping policy before placing your order.

Order Processing

Orders are processed within 1–2 business days after payment is successfully verified.
Orders placed on weekends or holidays will be processed on the next business day.
During holidays, promotions, or product launches, processing times may be slightly longer.

You will receive an email confirmation once your order has been shipped, including tracking information when available.

Shipping Methods

We currently ship within the United States.

Available shipping options may include:

Standard Shipping (3–7 business days)
Expedited Shipping (2–3 business days)
Express Shipping (1–2 business days), when available

Delivery estimates begin after your order has been processed and handed to the carrier.

Shipping Rates

Shipping costs are calculated at checkout based on:

Package weight
Shipping destination
Selected shipping method

From time to time, SCENTÉ may offer free shipping promotions. Any applicable minimum purchase requirement will be displayed during checkout.

Local Delivery (El Paso Area)

To better serve our local community, SCENTÉ offers local delivery for eligible ZIP codes in and around El Paso, Texas.

Delivery availability is based on your shipping address.
Local deliveries are typically made every other business day.
You will receive a notification when your order is out for delivery.

Someone should be available to receive the package. If delivery cannot be completed, we will contact you to arrange another delivery. Additional delivery fees may apply.

Order Tracking

Once your order ships, you will receive an email with tracking information.

Please allow up to 24 hours for tracking information to become active.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

SCENTÉ is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses.

If you notice an error after placing your order, contact us immediately at support@scenteusa.com. We will do our best to update the address before the order ships.

Lost or Delayed Shipments

Delivery times are estimates and are not guaranteed.

SCENTÉ is not responsible for delays caused by:

Weather conditions
Carrier service interruptions
Natural disasters
Holidays
Incorrect shipping information
Events beyond our reasonable control

If your tracking indicates that your package has been lost, please contact us. We will work with the carrier to investigate and assist in resolving the issue.

Damaged Packages

If your package arrives damaged:

Take clear photos of:
- The shipping box
- The product
- Any damaged packaging
Contact us within 7 days of delivery.
Include your order number and photos.

We will review your claim and, if appropriate, provide a replacement, store credit, or refund.

Incorrect Items

If you receive the wrong product, please notify us within 7 days of delivery.

We will provide instructions for returning the incorrect item and will ship the correct product as quickly as possible.

Signature Confirmation

For selected high-value orders, SCENTÉ may require an adult signature upon delivery to help protect against theft or fraud.

Undeliverable Packages

If a package is returned to SCENTÉ because of:

An incorrect address
Multiple unsuccessful delivery attempts
Refusal of delivery

The customer may be responsible for any additional shipping charges required to resend the order.

International Shipping

At this time, SCENTÉ ships only within the United States.

We look forward to expanding our shipping destinations in the future.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may be unable to make changes or cancel it.

Contact Us

If you have questions about shipping, please contact us:

SCENTÉ LLC

📧 Support: support@scenteusa.com

📧 Orders: orders@scenteusa.com

🌐 Website: www.scenteusa.com

Business Hours:

Monday–Friday

9:00 AM – 5:00 PM (Mountain Time)

SCENTÉ Shipping Promise

At SCENTÉ, we know that receiving a fragrance is part of the experience. Every order is carefully packed with attention to detail to ensure your purchase arrives safely and beautifully presented.

Every order includes: